We are former 'bog standard' internet customers, who only upgraded (£4 pm, no change in speed) to WIFI Max as it was the only way to manage who was connected- and when. The new hub arrived within days but despite refreshing the app and attempting to get answers from Sky themselves, there is no apparent option to manage devices?! A call to the help line warned if a 45 minute wait. It seems very odd if the feature is not there- as we would obviously not have changed our package if this was made clear upon enquiring. Can you control who is connected to the Ski WIFI Max hub now - or not? Anyone?!
