@Millie21 the engineer can complete their work withiut the hub but you want becable to use your new service. Give Sky a call to get a replacement sent out. Of course thst will require someone to be able to take delivery or arrange to collect the packagecfrom one of Royal Mails delivery points see https://www.royalmail.com/receiving-mail/redelivery?iid=RM0524_HP_QL_REDE
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
