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Discussion topic: Delivery change

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This message was authored by: Suvichha

Message posted on ‎22 Aug 2025 02:48 PM

Delivery change

Hi there can I please change my delivery address please for the broadband. As I'm currently not at the apartment and they don't have a system for postage 

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This message was authored by: GD1

Message posted on ‎22 Aug 2025 02:53 PM

Re: Delivery change

Posted by a Superuser, not a Sky employee. Find out more

@Suvichha  The hub can only be delivered to the supply address, if it can't be delivered it will normally be returned to the local sorting office where you may be able to pick it up.

 

Also for your awareness you're not contacting Sky customer services by posting here.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎22 Aug 2025 02:53 PM

Re: Delivery change

Posted by a Superuser, not a Sky employee. Find out more

@Suvichha 

Hubs are dispatched via Royal Mail to the account address. Once sent out you should be able to track it at which point you may be able to choose an alternative delivery address. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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