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Discussion topic: Delayed automatic compensation

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This message was authored by Luckily+1 This message was authored by: Luckily+1

Delayed automatic compensation

In June suffered a massive outage , long ongoing communication with customer care, still no sign of automated compensation or the suggested free month 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Delayed automatic compensation

Posted by a Superuser, not a Sky employee. Find out more

@Luckily+1 

As we're all customers here there's nothing we can do as it seems Sky Customer Services are dealing with it. I presume the initial fault is now fixed and you reported this to Sky yourself?
If you haven't already see this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once it’s fixed. It will come in the form of a credit appearing on your account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Delayed automatic compensation

Posted by a Superuser, not a Sky employee. Find out more

@Luckily+1 

As we're all customers here there's nothing we can do as it seems Sky Customer Services are dealing with it. I presume the initial fault is now fixed and you reported this to Sky yourself?
If you haven't already see this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once it’s fixed. It will come in the form of a credit appearing on your account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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