Delay in my Sky Broadband installation

[Kdmdia]

Hello Sky Team,

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I received my Sky Broadband Hub already. My original installation and activation date was 15 August 2025, but on Monday I received a call saying that the date needs to be changed. I also received your email on 11 August confirming the delay.

However, I have not received a new installation/activation date yet.

Could you please:

1. Give me the estimated new installation/activation date.
2. Confirm if a technician visit will be required or if the activation will be done remotely.

Thank you for your help.

Kind regards,

Klaudia

Moderator notes: Removed personal info

[JimM1]

@Kdmdia You are better to call sky about this!