Degraded broadband service

[AbbyD1]

Recently I switched my Sky WiFi package and was reassured by Sky rep that my service would be comparable to the my current one. I received the new router and installed but the broadband speed and reach degraded considerably 

could you advise what to do here 

I already used the Sky test app and shows service is ok but not as good as it used to be and not connecting to my car parked outside cause it does not reach 

[Mr+Flibbles+86]

Hi there @AbbyD1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.