Deathly slow upload speed

[Andobhran]

For some time, the intenet speed at home seems slower than it was (it was slow before COVID, but seems slower since...that is also since the sidewalk out front was dug up for fibre optic line to supposedly be run up the street).

I have over the last few years faced very long waits to upload photographs to WeTransfer, although I was always able to wait it out.

WeTransfer appears to have changed the way its website works so that after I select the files I wish to upload and enter the recipient addresses I click to send and the files are uploaded and links e-mailed in one fell swoop, supposedly, except it slowly reaches anywhere from about 14% to 40% uploaded and then drops back to showing only a few percent uploaded and slowly climbs again. I have been uploading for about four hourse today, seeing that process repeat a few times before stalling at 32% for the last two hours or so.

similarly, I used to upload an entire album of photographs to Facebook, but now can only slowly upload three or so at a time without an eventual error message.

Over the last year or two, System Monitor (I use Kubuntu) rarely shows upload as high as 1 MiB/s. Never higher than about 1.5 MiB/s, and most typically around 300-800 KiB/S.

Connecting with WiFi or an ethernet cable makes no difference.

Looking at System Monitor, the Sky router (Sky Q type), and BT Broadband check...see the snips (may take a while to upload).

Any advice would be appreciated, please?

[cookiemonsteruk]

@Andobhran 

With statistics like that you could think about moving to wbc fttp which is domestic full fibre.  Your current looks very bad

[cookiemonsteruk]

@Andobhran 

Just rechecking the stats. You seem to be on adsl copper all the way to the exchange.  Sky may be reluctant to task openreach to fix it when they see full fibre is available

[JimM1]

@Andobhran You have nothing going for you with the current ADSL older than the hills and slower than anything you could imagine.

Change over to FF fttp service, your old Sky Q hub is going to be changed sometime as secuity issue anyway.

You will always have had a slow upload anyway, and your network lan connection is pants with all those collision packets.

[Andobhran]

Thanks both. No obvious reason why the copper connection has become so bad, but the consesus is to move to FTTP. Cityfibre appear to be the ones who ran fibreoptic line up the street. I am looking into whether Sky can/will connect the property to that line.

[cookiemonsteruk]

@Andobhran 

You can get fttp full fibre thru openreach..  whether or not you can get sky thru city fibre depends on your exchange.  City fibre only offer the broadband connection but no phone therefore sky still use the openreach exchange to route your landline calls.  This requires something called a MSAN Multi Service Access Node and allows the customer to use Sky Voice and Broadband Network .

What is your local exchange