Daughters television won’t connect to broadband.

[Clairerose1]

Hi. 
we switched to sky broadband this week. My daughter can't connect her television to the broadband. we have typed in the correct passwords, reset the network and the television does not connect even though the broadband is working on every other device around the house. When connecting it the telly buffers as if it is going to connect and then says the WiFi is unreachable and can't connect to the television . How do we connect it to the television and it actually connect without it saying it is unable to do so. We have been trying for two days to connect it.

[TimmyBGood]

@Clairerose1 

What's the make / model of the television set, and do you have a white Sky Max Hub?

[Chrisee]

@Clairerose1 try turning off the power to the TV and wait until the power led goes out, then plug the TV back into the power and try again. This process should cause the TV to reboot clearing its memory allowing it tonaccept the new password.

[Clairerose1]

Hi @TimmyBGood  it's a Samsung television. 

SAMSUNG UE32T4300AEXXU 32" Smart HD Ready HDR LED TV
and yes it's a white box . 😊

[Clairerose1]

Hi @TimmyBGood  it's a Samsung television. 

SAMSUNG UE32T4300AEXXU 32" Smart HD Ready HDR LED TV
and yes it's a white box . 😊

[Chrisee]

@Clairerose1 in which case change the wifi security level on the hub from WPA3T to WPA2 the wifi security setting is in thecadvanced setiings link innthe Sky Max hub's settings innthe My Sky app.

[Clairerose1]

Thank you, I will try this 😊

[Clairerose1]

@Chrisee thanks so much. I have been trying to do this since you recommended it but every time I go onto manage WiFi security settings I get a message saying to come back later as sky is having a problem . 😩

[Chrisee]

@Clairerose1 sign out and close the app and then open and sign-in again but check you are using the Sky id linked to the email addres you used when opening the account.