Help. When openreach installed fttp, the holes that were drilled to fix a box to the interior wall were far too big. This was discovered around a year later, after we had moved some furniture around and realised the box was hanging off the wall. A sky engineer came out and re-sited the box, however the two large holes remain. The sky engineer raised the issue, but heard nothing. Eventually I got through to a claimshandling team, who put me in touch with 'DWF Claims'. I filled out all their paperwork, obtaining quotes to fix the damage, yet they have now stated they only cover accidental damage rather than poor workmanship. DWF Claims advised to go to openreach directly, openreach say I am a Sky customer so must deal with sky. I called sky and it looks like I am going to be sent down the same route again. Can anyone help with the correct process? To summarise, sky broadband installation, openreach engineer caused damage to internal wall. Who to speak to/how to rectify?
