DROP IN BROADBAND SPEED

[RAY106]

My broadband speed has dropped from 120mbh to  50 mbh

I have tried all the suggested methods to correct it, ie,  switching router  off for a few mins and then back on but speed is still the same, should be 120mbh.  I have tried phoning Sky helpline which seems impossible, just directs you to use online help such as this but am getting nowhere fast.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147