DNS issues - Connection intermittent since install

[RoryD]

In Ireland. Have a fibre line to house and with other providers had no issue. Switched to SKY on the 28th of July. Have had intermittant connection issues, general DNS lookup issues, and routing problems. I've tried restarting the router, restarting the fibre siro box, tried leaving them both off for a while to hopefully get rerouted with no sucess. Changing PC's DNS to googles (8.8.8.8) solves the problem for a while and then it returns within an hour or so. I work from home so this is causing me great stress. Sky connection checker shows nothing wrong. This is really quite frustrating. Any ideas on how to fix?

[jamesn123]

Hi @RoryD 

Please post your router stats

[RoryD]

More problems, doesnt show the broadband link stats.

[RoryD]

@jamesn123 didnt know if i needed to tag you or not

[jamesn123]

@RoryD 

The stats look okay. Can you post the routers support log?

[f1v1sh]

I am having DNS issues with _the cloud. No other provider is affected.

Says DNS lookup is invalid!

Had this a few years ago. It was resolved after a few months. Whats the problem?

On my windows 10 laptop. My iPhone 13 pro is unaffected.

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks