Credit for changing from bt

[Fibey1]

We recently changed to sky broadband from bt. I now have a copy of the final bill from bt, including the charge for leaving, which Sky claim they will refund. Who do I send it to and how?

[caesarome · Accepted solution]

@Fibey1 

This link explains what you need to do:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from BT where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - [email protected]