Cornwall broadband down

[Woody38]

No WiFi 

when I run dignostics on the site it says sorry we're having problems come back later!

what's is going on?????

[saffronbun]

Yep me too. Broadband checker says it's a problem my end but then the checker stops working. Also, half of Falmouth is down apparently so presumably NOT a problem with my kit?!!

[PhilC195]

Falmouth here as well, apparently it's been down since about 1:30am, according to my nocturnal eldest son.

[Lily82]

Exactly the same issue in Liskeard!

[Jane544]

Same in Penzance

[Micci2]

Just called helpline and was told the problem is external and an engineer will look at and resolve within the next 2 days! 

The advisor was unaware of any faults reported by other customers.

[Jane544]

Thanks for update... 2 days, that's not ideal! 

[Nathos]

Down here in Falmouth too. Sky says service is normal. Can't check on BT's checker as we don't have a phone number. Down Detector suggests something's up with BT.

BT down? Current problems and outages | Downdetector

[Nathos]

Back on in Falmouth now.

[PhilC195]

It certainly is, hopefully it will be stable

[Ian0023]

Still off in Liskeard!

At least it's now showing that there is an issue in the area.

[MartinFrost]

Broadband down in Cornwall, sky app says there are no outages.

sky customer service say I am the only person/first person to report the problem -(which they claim to be unaware off). When pointed out that many people on the forum have reported it- they said that that was just for users.

i don't have a problem with systems failing- it's annoying, but happens. I do object to the denial of the issue by sky. They waste our time doing "stupid" local unplug and restart router activities; when they must be aware that their system is at fault. 

they also advised me that I could always plug an aerial into my TV, to get freeview. Nice to know that there is a reliable backup in place of Skystream!