Had a message to say conversion kit would be delivered today Sat 10th Jan all that arrived was an etheret cable but paperwork inside envelope said should be a router please help
I had the same issue but all I received was a torn envelope with two pieces of paper. No cables, nothing. Spoke to the Sky call centre, who were totally useless. No idea what had been sent, no idea what to do. So it appears i should have been sent a cable. Any ideas how to contact sky other than there offshore call centre which is next to useless?
If you already have a Sky Broadband Hub and didn't opt to add the WiFi Max subscription supplement then the ethernet cable is all you get: it links the newly installed ONT to the Hub.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
I had the same issue but all I received was a torn envelope with two pieces of paper. No cables, nothing. Spoke to the Sky call centre, who were totally useless. No idea what had been sent, no idea what to do. So it appears i should have been sent a cable. Any ideas how to contact sky other than there offshore call centre which is next to useless?
Personally I'd suggest acquiring a Cat5e ethernet cable in whatever colour and length you prefer, otherwise you'll need to persist with getting through to someone useful in a contact centre.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
