@Claire+Stones you need tomspeak to Sky as the system does appear to have you on the 150Mb/s package not the 500Mb/s you think you are paying for. Otherwise the app would pick up you are below the contractual minimum speed for the 500Mb/s product which is 300Mb/s. Full fibre has no speed loss due to line length and while speeds to the hub can vary due to contention that amount of loss is really odd.
To speed this up for you I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
