Discussion topic: Contacting Support

This message was authored by: Katashtrophie · ‎01 Sep 2023

Anyone know the contact number for Sky Broadband?

Keep getting looped round and round by virtual assistant

Connection unstable, dropped 10+ times sofar today

This message was authored by: GD1 · ‎01 Sep 2023

@Katashtrophie You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: MS4 · ‎06 Nov 2023

Pointless contacting support as never available due to lengthy queues, consider other providers as sky is getting sloppy

This message was authored by: Daniel0210 · ‎06 Nov 2023

@MS4

Thousands of customers get through every day. The wait times are not normally as long as the message may suggest. You also have to pick the quieter times to call if you're available.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Contacting Support

Contacting Support

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