Contact Sky/Openreach To Move ONT

[Chay3]

Does anyone know how to contact Sky to have the ONT moved? We're having building work done and the plug socket is being moved, so there wouldn't be a power source in its current location. I appreciate this would be chargeable but I can't find a way to get through to anyone.

[Daniel0210 · Accepted solution]

@Chay3 

You can't contact Openreach direct. You have to contact your ISP. 

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[Chay3]

Hi @Daniel0210 

Unfortunately, when I ring up and select the option that I'm an existing customer by pressing 1, it just cuts me off everytime. Thanks though!

[Chrisee]

@Chay3 use the phone registered to the account which should bypass that check.