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Discussion topic: Constantly on/off

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This message was authored by: OksanaChichur

Message posted on ‎16 Jun 2026 09:59 PM

Constantly on/off

Internet constantly dropping on/off, its so frustrating, and especialy when all devises on wifi 

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This message was authored by: caesarome

Message posted on ‎16 Jun 2026 10:02 PM

Re: Constantly on/off

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@OksanaChichur 

The next time it happens have a look at the lights on your hub so are they lit as usual or are any out of even flashing ?

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This message was authored by: OksanaChichur

Message posted on ‎16 Jun 2026 10:04 PM

Re: Constantly on/off

Thank you for quick respond,, and no internet light at all now..

 

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This message was authored by: caesarome

Message posted on ‎16 Jun 2026 10:23 PM

Re: Constantly on/off

Posted by a Superuser, not a Sky employee. Find out more

@OksanaChichur 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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