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Discussion topic: Constant severe WiFi speed drops

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This message was authored by: DSkyUser

Constant severe WiFi speed drops

For a few months now I sm getting constant, sudden speed drops on WiFi devices, dropping from 6-700mbps down to sub 1mb speeds, lasting anywhere from 2-10+ minutes. 

this impacts all devices on WiFi at least, possibly Ethernet but can't say I've noticed it on those. 

I have tested multiple WiFi channels, router is in an open, high space away from devices and I have tested with just two mobile phones connected and nothing else, and the issues still occur. 

as the borsdband checker reports no issues, I seem to just be told I need to change WiFi channel or reboot the router to fix it, obviously those haven't worked. 

is anyone else experiencing this of late? Prior to this I never had issues like this. 

*********

Sky Q 1TB + Mini Box
Sky Full Fibre Gigafast Broadband
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This message was authored by: Sky_Gee

Re: Constant severe WiFi speed drops

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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