@Tracy271 check the settings for Sky's Broadband Shield as thst msy have been reset if you changed packages to age 13 which can block some content. Log in using the account holders Sky id to the My Sky app go to product options and you will find the settings there.
There are other possible causes but hopefullybthst helps.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
