Constant packet loss, Sky claim 72 mbps Dow load speed we get 12 at a max getting really frustrating

[padsco98]

2 loads of Engineers come out and haven't made anything better, constant packet loss and ping spikes , any help?

[jamesn123]

@padsco98 

For starters you are running the speedtest over WiFi which is not an accurate measurement of your broadbands performance since Sky only guarantee the connection over a cable. Can you run a speedtest on a device connected via ethernet?

Can you also post your router stats

[padsco98]

Yes one moment 

[padsco98]

But surely 2 mbps is still terrible for wifi?

[padsco98]

 that's over cable 

[padsco98]

Router Statistics

System Up Time: 194:17:53

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 216984170 376412447 0 2026792 11296855 194:15:51 LAN Up 5584011 672061 0 16990 469 194:17:53 WLAN (2.4 GHz) Up 127472070 65555617 0 8774359 197169 193:38:55 WLAN (5 GHz) Up 156939721 92536484 0 0 0 193:33:09

---

Broadband Link Downstream Upstream Connection Speed 79999 kbps 19999 kbps Line Attenuation D1(3.5 dB) , D2(8.0 dB) , D3(12.8 dB) U0(0.9 dB) , U1(5.4 dB) , U2(8.1 dB) Noise Margin 18.7 dB 15.6 dB

[jamesn123]

@padsco98 

Yeah 2mbps over WiFi isnt great but a WiFi issue & a line issue are two completely separate things that require different solutions so you need to know which one is the actual culprit.

Your speedtest over ethernet & stats look fine other than the DL speed being low but I suspect thats due to other devices using the bandwidth. Ideally you need to run the test on a quiet network e.g. disconnect all other device first.