Constant internet dropouts

[Brad2727]

I've recently started having issues with my internet dropping out randomly, it will sometimes stay connected for a few hours or sometimes barely even a minute before disconnecting the reconnecting. Any help please?

00:00:17 syslog: plc0 (Int switch port: 4) (Logical Port: 4) Link UP 100 mbps full duplex 

00:00:17 syslog: [ 14.428000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 1000 mbps full duplex

00:00:18 syslog: [ 18.493000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.

00:00:23 syslog: [ 23.625000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 1000 mbps full duplex

00:00:42 syslog: [ 42.151000] Line 0: xDSL G.994 training

00:00:44 syslog: [ 44.155000] Line 0: ADSL link down

00:00:46 syslog: [ 46.968000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.

00:00:52 syslog: [ 52.019000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 1000 mbps full duplex

00:00:55 syslog: [ 55.171000] Line 0: xDSL G.994 training

00:00:57 syslog: sky dhcpc client (v0.0.1) started

00:01:04 syslog: [ 64.176000] Line 0: VDSL G.993 started

00:01:06 syslog: TR69: Connect to Production ACS

00:01:16 syslog: [ 76.187000] Line 0: VDSL2 link down

00:01:22 syslog: [ 82.190000] Line 0: xDSL G.994 training

00:01:32 syslog: [ 92.199000] Line 0: VDSL G.993 started

00:01:46 syslog: [ 106.952000] Line 0: VDSL2 link up, Bearer 0, us=5485, ds=28957

00:01:52 syslog: sky dhcpc client (v0.0.1) started

00:01:57 syslog: [ 116.952000] Line 0: VDSL2 link down

00:01:57 syslog: Clear IP addresses. IP connection DOWN.

00:01:59 syslog: [ 119.272000] Line 0: xDSL G.994 training

00:02:06 syslog: TR69: Connect to ACS Failed: Could not resolve host

00:02:08 syslog: [ 128.276000] Line 0: VDSL G.993 started

00:02:23 syslog: [ 143.450000] Line 0: VDSL2 link up, Bearer 0, us=6190, ds=32398

00:02:47 syslog: ptm0.1 - WAN link UP.

00:02:47 syslog: Received valid DHCP lease from server. Connection UP.

00:02:53 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

00:02:53 syslog: Send out NTP request to ntp1.isp.sky.com 

00:02:53 syslog: Time has been set from ntp1.isp.sky.com

17:08:11 syslog: Received NTP Sync Reply from ntp1.isp.sky.com 

17:08:25 syslog: TR69: Connect to Production ACS

17:08:25 syslog: TR69: Connection to ACS Complete

17:08:42 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:09:00 syslog: TR69: Close ACS Connection

17:09:24 syslog: [ 247.455000] Line 0: VDSL2 link down

17:09:26 syslog: [ 249.377000] Line 0: xDSL G.994 training

17:09:28 syslog: Clear IP addresses. IP connection DOWN.

17:09:35 syslog: [ 258.381000] Line 0: VDSL G.993 started

17:09:37 syslog: TR69: Connect to Production ACS

17:09:47 syslog: [ 270.394000] Line 0: VDSL2 link down

17:09:53 syslog: [ 276.398000] Line 0: xDSL G.994 training

17:10:02 syslog: [ 285.401000] Line 0: VDSL G.993 started

17:10:14 syslog: [ 297.874000] Line 0: VDSL2 link up, Bearer 0, us=1903, ds=187

17:10:37 syslog: TR69: Connect to ACS Failed: Could not resolve host

17:10:38 syslog: ptm0.1 - WAN link UP.

17:10:38 syslog: Received valid DHCP lease from server. Connection UP.

17:10:38 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:10:41 syslog: TR69: Connect to Production ACS

17:10:41 syslog: TR69: Connection to ACS Complete

17:11:23 syslog: [ 366.877000] Line 0: VDSL2 link down

17:11:25 syslog: [ 368.448000] Line 0: xDSL G.994 training

17:11:27 syslog: Clear IP addresses. IP connection DOWN.

17:11:35 syslog: [ 378.483000] Line 0: VDSL G.993 started

17:11:50 syslog: [ 393.481000] Line 0: VDSL2 link up, Bearer 0, us=5924, ds=32398

17:11:50 syslog: [ 393.486000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:12:14 syslog: ptm0.1 - WAN link UP.

17:12:14 syslog: Received valid DHCP lease from server. Connection UP.

17:12:14 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:12:19 syslog: TR69: wget failed - Error

17:12:19 syslog: TR69: Close ACS Connection

17:12:39 syslog: TR69: Connect to Production ACS

17:12:39 syslog: TR69: Connection to ACS Complete

17:12:50 syslog: TR69: Close ACS Connection

17:15:56 syslog: [ 639.503000] Line 0: VDSL2 link down

17:15:58 syslog: [ 641.565000] Line 0: xDSL G.994 training

17:16:00 syslog: Clear IP addresses. IP connection DOWN.

17:16:07 syslog: [ 650.574000] Line 0: VDSL G.993 started

17:16:22 syslog: [ 664.945000] Line 0: VDSL2 link up, Bearer 0, us=4837, ds=30370

17:16:22 syslog: [ 664.951000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:16:46 syslog: ptm0.1 - WAN link UP.

17:16:46 syslog: Received valid DHCP lease from server. Connection UP.

17:16:46 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:16:49 syslog: TR69: Connect to Production ACS

17:16:49 syslog: TR69: Connection to ACS Complete

17:17:13 syslog: TR69: Close ACS Connection

17:18:04 syslog: [ 766.951000] Line 0: VDSL2 link down

17:18:05 syslog: [ 768.615000] Line 0: xDSL G.994 training

17:18:09 syslog: Clear IP addresses. IP connection DOWN.

17:18:14 syslog: [ 777.620000] Line 0: VDSL G.993 started

17:18:30 syslog: [ 793.487000] Line 0: VDSL2 link up, Bearer 0, us=6144, ds=32092

17:18:30 syslog: [ 793.492000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:18:54 syslog: ptm0.1 - WAN link UP.

17:18:54 syslog: Received valid DHCP lease from server. Connection UP.

17:18:54 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:19:13 syslog: [ 836.488000] Line 0: VDSL2 link down

17:19:15 syslog: [ 838.672000] Line 0: xDSL G.994 training

17:19:22 syslog: Clear IP addresses. IP connection DOWN.

17:19:24 syslog: [ 847.676000] Line 0: VDSL G.993 started

17:19:31 syslog: [ 854.691000] Line 0: VDSL2 link down

17:19:37 syslog: [ 860.696000] Line 0: xDSL G.994 training

17:19:47 syslog: [ 870.706000] Line 0: VDSL G.993 started

17:19:58 syslog: [ 881.723000] Line 0: VDSL2 link down

17:20:04 syslog: [ 887.727000] Line 0: xDSL G.994 training

17:20:13 syslog: [ 896.730000] Line 0: VDSL G.993 started

17:20:16 syslog: [ 899.741000] Line 0: VDSL2 link down

17:20:22 syslog: [ 905.744000] Line 0: xDSL G.994 training

17:20:32 syslog: [ 915.749000] Line 0: VDSL G.993 started

17:20:47 syslog: [ 930.344000] Line 0: VDSL2 link up, Bearer 0, us=5729, ds=28761

17:20:57 syslog: [ 940.344000] Line 0: VDSL2 link down

17:20:58 syslog: Clear IP addresses. IP connection DOWN.

17:20:59 syslog: [ 942.773000] Line 0: xDSL G.994 training

17:21:08 syslog: [ 951.776000] Line 0: VDSL G.993 started

17:21:22 syslog: [ 964.969000] Line 0: VDSL2 link up, Bearer 0, us=4915, ds=27339

17:21:32 syslog: [ 974.969000] Line 0: VDSL2 link down

17:21:32 syslog: Clear IP addresses. IP connection DOWN.

17:21:33 syslog: [ 976.813000] Line 0: xDSL G.994 training

17:21:42 syslog: [ 985.816000] Line 0: VDSL G.993 started

17:21:58 syslog: [ 1001.048000] Line 0: VDSL2 link up, Bearer 0, us=6045, ds=29710

17:22:25 syslog: [ 1028.050000] Line 0: VDSL2 link down

17:22:25 syslog: Clear IP addresses. IP connection DOWN.

17:22:26 syslog: [ 1029.880000] Line 0: xDSL G.994 training

17:22:35 syslog: [ 1038.884000] Line 0: VDSL G.993 started

17:22:50 syslog: [ 1053.500000] Line 0: VDSL2 link up, Bearer 0, us=5570, ds=31269

17:22:50 syslog: [ 1053.505000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:23:10 syslog: [ 1073.500000] Line 0: VDSL2 link down

17:23:10 syslog: Clear IP addresses. IP connection DOWN.

17:23:12 syslog: [ 1075.904000] Line 0: xDSL G.994 training

17:23:21 syslog: [ 1084.909000] Line 0: VDSL G.993 started

17:23:37 syslog: [ 1100.105000] Line 0: VDSL2 link up, Bearer 0, us=5949, ds=32176

17:23:37 syslog: [ 1100.110000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:23:58 syslog: ptm0.1 - WAN link UP.

17:23:58 syslog: Received valid DHCP lease from server. Connection UP.

17:23:58 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:28:31 syslog: [ 1394.139000] Line 0: VDSL2 link down

17:28:33 syslog: [ 1396.002000] Line 0: xDSL G.994 training

17:28:35 syslog: Clear IP addresses. IP connection DOWN.

17:28:42 syslog: [ 1405.008000] Line 0: VDSL G.993 started

17:28:56 syslog: [ 1419.120000] Line 0: VDSL2 link up, Bearer 0, us=5177, ds=30525

17:28:56 syslog: [ 1419.125000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:29:19 syslog: ptm0.1 - WAN link UP.

17:29:19 syslog: Received valid DHCP lease from server. Connection UP.

17:29:20 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:33:35 syslog: [ 1698.156000] Line 0: VDSL2 link down

17:33:37 syslog: [ 1700.070000] Line 0: xDSL G.994 training

17:33:40 syslog: Clear IP addresses. IP connection DOWN.

17:33:46 syslog: [ 1709.078000] Line 0: VDSL G.993 started

17:33:55 syslog: [ 1718.112000] Line 0: VDSL2 link down

17:34:01 syslog: [ 1724.116000] Line 0: xDSL G.994 training

17:34:11 syslog: [ 1734.119000] Line 0: VDSL G.993 started

17:34:26 syslog: [ 1749.135000] Line 0: VDSL2 link up, Bearer 0, us=5896, ds=32400

17:34:26 syslog: [ 1749.140000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:34:49 syslog: ptm0.1 - WAN link UP.

17:34:49 syslog: Received valid DHCP lease from server. Connection UP.

17:34:49 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:38:02 syslog: [ 1965.156000] Line 0: VDSL2 link down

17:38:04 syslog: [ 1967.197000] Line 0: xDSL G.994 training

17:38:06 syslog: Clear IP addresses. IP connection DOWN.

17:38:13 syslog: [ 1976.216000] Line 0: VDSL G.993 started

17:38:25 syslog: [ 1988.230000] Line 0: VDSL2 link down

17:38:31 syslog: [ 1994.233000] Line 0: xDSL G.994 training

17:38:40 syslog: [ 2003.240000] Line 0: VDSL G.993 started

17:38:55 syslog: [ 2018.200000] Line 0: VDSL2 link up, Bearer 0, us=5945, ds=31549

17:39:19 syslog: ptm0.1 - WAN link UP.

17:39:19 syslog: Received valid DHCP lease from server. Connection UP.

17:39:20 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:39:23 syslog: TR69: Connect to Production ACS

17:39:40 syslog: [ 2063.203000] Line 0: VDSL2 link down

17:39:42 syslog: [ 2065.281000] Line 0: xDSL G.994 training

17:39:44 syslog: Clear IP addresses. IP connection DOWN.

17:39:51 syslog: [ 2074.304000] Line 0: VDSL G.993 started

17:40:06 syslog: [ 2089.763000] Line 0: VDSL2 link up, Bearer 0, us=6136, ds=32400

17:40:06 syslog: [ 2089.768000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:40:26 syslog: TR69: Connect to ACS Failed: Could not resolve host

17:40:29 syslog: ptm0.1 - WAN link UP.

17:40:29 syslog: Received valid DHCP lease from server. Connection UP.

17:40:30 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:41:26 syslog: TR69: Connect to Production ACS

17:41:26 syslog: TR69: Connection to ACS Complete

17:41:34 syslog: TR69: Close ACS Connection

17:43:06 syslog: [ 2269.782000] Line 0: VDSL2 link down

17:43:08 syslog: [ 2271.364000] Line 0: xDSL G.994 training

17:43:12 syslog: Clear IP addresses. IP connection DOWN.

17:43:18 syslog: [ 2281.379000] Line 0: VDSL G.993 started

17:43:33 syslog: [ 2296.208000] Line 0: VDSL2 link up, Bearer 0, us=4900, ds=29003

17:43:33 syslog: [ 2296.213000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:43:56 syslog: ptm0.1 - WAN link UP.

17:43:56 syslog: Received valid DHCP lease from server. Connection UP.

17:43:57 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:44:35 syslog: [ 2358.210000] Line 0: VDSL2 link down

17:44:37 syslog: [ 2360.425000] Line 0: xDSL G.994 training

17:44:40 syslog: Clear IP addresses. IP connection DOWN.

17:44:46 syslog: [ 2369.453000] Line 0: VDSL G.993 started

17:44:59 syslog: [ 2382.816000] Line 0: VDSL2 link up, Bearer 0, us=5613, ds=25679

17:44:59 syslog: [ 2382.822000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:45:23 syslog: ptm0.1 - WAN link UP.

17:45:23 syslog: Received valid DHCP lease from server. Connection UP.

17:45:24 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

17:45:33 syslog: [ 2416.817000] Line 0: VDSL2 link down

17:45:35 syslog: [ 2418.487000] Line 0: xDSL G.994 training

17:45:44 syslog: [ 2427.493000] Line 0: VDSL G.993 started

17:45:47 syslog: Clear IP addresses. IP connection DOWN.

17:46:00 syslog: [ 2443.018000] Line 0: VDSL2 link up, Bearer 0, us=5304, ds=28307

17:46:00 syslog: [ 2443.023000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:46:23 syslog: [ 2466.018000] Line 0: VDSL2 link down

17:46:23 syslog: Clear IP addresses. IP connection DOWN.

17:46:24 syslog: [ 2467.522000] Line 0: xDSL G.994 training

17:46:34 syslog: [ 2477.525000] Line 0: VDSL G.993 started

17:46:49 syslog: [ 2492.516000] Line 0: VDSL2 link up, Bearer 0, us=6136, ds=32123

17:46:49 syslog: [ 2492.521000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

17:47:14 syslog: ptm0.1 - WAN link UP.

17:47:14 syslog: Received valid DHCP lease from server. Connection UP.

17:47:14 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: (removed)

 

Moderator note: Removed personal/identifiable details

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks