Constant dropping of connection

[RachelMG]

Im a new sky customer and have been having issues for 5 days since I tried to get my connection working. Have been on to sky for almost an hour 2 days ago and again today and had an engineer who all tell me the connection is live and working but the router keeps dropping to flashing orange and then no light and then solid orange to green every 5 or 10 minutes. Any suggestions other than turn it off and on again and take the cables out and put them back in as this is all I am being offered by Sky telephone support currently?

[-Heather-]

Hi @RachelMG, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141