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Discussion topic: Constant disconnection
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This message was authored by: Ronald-
Message posted on 25 Aug 2026 09:33 AM
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Constant disconnection
Hi, I live in a very small flat and I'm no further than 4-5 metres away from the router at all times. Despite this my wifi constantly disconnects and is draining my data leaving me needing to buy when I'm out, it's draining my pocket. Also this makes work from home incredibly stressful. On top of this I have not once reached the minimum guaranteed speeds I have been promised.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 25 Aug 2026 10:22 AM
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Re: Constant disconnection
The next time this happens have a look to see what the lights are doing on your router and work through this:
https://www.sky.com/help/articles/hub-lights-explained-start
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