0

Discussion topic: Constant disconnection

Reply
This message was authored by: Ronald-

Constant disconnection

Hi, I live in a very small flat and I'm no further than 4-5 metres away from the router at all times. Despite this my wifi constantly disconnects and is draining my data leaving me needing to buy when I'm out, it's draining my pocket. Also this makes work from home incredibly stressful. On top of this I have not once reached the minimum guaranteed speeds I have been promised. 

Reply

All Replies

This message was authored by: caesarome

Re: Constant disconnection

Posted by a Superuser, not a Sky employee. Find out more

@Ronald- 

The next time this happens have a look to see what the lights are doing on your router and work through this:

 

https://www.sky.com/help/articles/hub-lights-explained-start

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply