Constant Ping Spikes while Gaming

[JulieDaf]

I have recently upgraded to Fibre internet due to constant ping spikes in games (mainly CS2 and League of Legends but happens in every online game) but it hasn't solved my issues. If anything it has gotten worse. I have contacted Sky multiple times with no success at resolving my problem. I have run multiple speed and bufferbloat tests and they are mostly fine with the occasional result of high bufferbloat. I even bought and Edgerouter X because it has SQM which was meant to help with the bufferbloat but this has done next to nothing. I am at my wits end with my only available option to switch providers at this point. Posting on here is my last effort to try to resolve my issue.

Please help!

[JulieDaf]

My latest bufferbloat test:

https://www.waveform.com/tools/bufferbloat?test-id=3ab005a2-b0e1-43e6-bf91-dd094c416842

[jamesn123]

@JulieDaf 

Your unloaded latency is very high to begin with. How is your gaming device connected to the internet because that doesnt look like it can be ethernet?

[JulieDaf]

Wired directly into the Sky router with a Cat 8 ethernet cable. Have the same exact issues over WiFi - no difference

[JimM1]

@JulieDaf Unless you say exactly what you have it's going to very difficult for anyone to help you!

[Mr+Slant]

"Have the same exact issues over WiFi - no difference"

Which suggests you're not actually connected via the ethernet cable at all - or that the wifi connection is being used instead.

Disable wifi on the machine you're testing and see what happens.

Note that the site you're using isn't that accurate - its OK when the load on the server/CDN is low but it isn't at peak times as they don't have the bandwidth to cope.

[JulieDaf]

What details do you need to know?

[JulieDaf]

I have tried that. This is a picture of my current connection status. I have even disabled the WiFi completely on the Sky box to ensure this wasn't happening.

[Mr+Slant]

What do you get if you use the ThinkBroadband ( https://www.thinkbroadband.com/speedtest ) test?

Click on the "Analysis" button after the test to check latency under load etc.

If the link gets removed then a quick search will find it.

[JulieDaf]

https://www.thinkbroadband.com/assets/speedtest/1752858386264981955.png

https://www.thinkbroadband.com/speedtest/1752858386264981955

"Slower than 92.3% of tests in West Midlands

Faster than 65.6% of tests on your ISP using FTTH/FTTP
Quality 4.96(F) is worse than average 0.62 on your ISP(A) for FTTH/FTTP"

[JimM1]

@JulieDaf Wireless wi-fi test or is it wired! If you think that your PC picture has the wi-fi disconneted because you showed that you are not kidding us!

[JulieDaf]

Wired. It is always wired. It is never on WiFi.

Also am I misunderstanding your reply or are you accusing me of lying? I normally have the Wireless capabilities of the router turned off to test the speeds but have recently turned it back on so sky won't accuse me of messing with the internet. Please don't accuse me of lying. Maybe actually try to help instead?

[JimM1]

@JulieDaf Nobody is accusing you off anything, i even PM'd you few day's back but now no response!

[jamesn123]

@JulieDaf 

Is it direct ethernet from the router to PC or is there something inbetween?

[JulieDaf]

@jamesn123 

At the moment directly into the sky router I was provided by Sky. But I did buy an edgerouter X to enable SQM which does seem to help a bit but nowhere near enough for games to be playable