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Discussion topic: Constant Internet dropouts before reconnecting

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This message was authored by: Jeffie

Message posted on ‎25 Jun 2024 05:35 PM

Constant Internet dropouts before reconnecting

I've been having some trouble with the internet constantly and randomly dropping out , it could be hours or minutes between dropouts but it always reconnects about 2 minutes later. Any help?

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This message was authored by: jamesn123

Message posted on ‎25 Jun 2024 05:38 PM

Re: Constant Internet dropouts before reconnecting

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@Jeffie 

You have a major line fault. Have you tried running the line test in the My Sky app as it should let you book an engineer?

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This message was authored by: cookiemonsteruk

Message posted on ‎25 Jun 2024 05:38 PM

Re: Constant Internet dropouts before reconnecting

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@Jeffie 

 

Your line attenuation looks good for 65-75 Mbps whilst noise margins are off the scale.  I am thinking major line fault in or near to your house that definately require an engineer

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