Connectivity

[Helen14.armstrong]

My neighbours signal is stronger in my house than mine is. How can that be? We are detached and their hub is further away than mine is But their signal shows stronger on both my tv and my phone Theirs is sky too same package as mine

[Sky_Gee]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Helen14.armstrong]

I haven't received a response nor an invitation to chat

[Chrisee]

@Helen14.armstrong you will havecto wait until the team come on duty. The chat icon remains live for 48 hours.

[Brill+Gill]

Hi @helen14.armstrong, we’ve sent another invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.