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Discussion topic: Connectivity poor

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This message was authored by Collette11 This message was authored by: Collette11

Connectivity poor

We have upgraded our Internet to super fast all connected devices are saying good but a mac book pro in a bar is poor Do.i need an engineer to sort this issue
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Connectivity poor

Posted by a Superuser, not a Sky employee. Find out more

@Collette11 wrote:

 Do.i need an engineer to sort this issue

 


Typically ISPs don't send engineers to resolve wireless issues.

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Collette11
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This message was authored by Collette11 This message was authored by: Collette11

Re: Connectivity poor

Thanks but it hasn't resolved anything really I will need to speak to the we don't have a booster....

 

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