0

Discussion topic: Connectivity issues

Reply
Avatar for JOHN-PAUL+G
Level 1 icon
What's this?
This message was authored by: JOHN-PAUL+G

Message posted on ‎09 Oct 2026 02:20 AM

Connectivity issues

Upstairs in house has no connection after drop outs of about 3 or 4 minutes at a time we've recently requested an extender which we have upstairs but still no real connection and downstairs now is dropping frequently it says no issues in area but there is something wrong hasn't been a great start of my broadband contract 

Report post
Post 1 of 2
43 Views
0 Likes
Reply
Reply

All Replies

Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎09 Oct 2026 06:59 AM

Re: Connectivity issues

Posted by a Superuser, not a Sky employee. Find out more

@JOHN-PAUL+G @The extender needs a good connection to the hub so try moving it closer to the hub. Ideally roughly halfway between where you need the boost and the hub. Hallways are often a good place.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 2
15 Views
0 Likes
Reply
Reply