Discussion topic: Connectivity issues

This message was authored by: JohnnyMac41 · ‎16 Aug 2026

Hi, I'm having intermittent problems on Sky Max 100 (router + Wi-Fi Range Extender installed 6 weeks ago).

WiFi keeps dropping, some sites buffer or won't load (e.g. DuckDuckGo), and Netflix/Apple TV failed last night.

Lighter apps sometimes work.

I've already fully power-cycled both the Hub and Extender in the correct order.

Can you please run a line check and check for faults or provisioning issues?

This message was authored by: TimmyBGood · ‎16 Aug 2026

@JohnnyMac41 wrote:

Can you please run a line check and check for faults or provisioning issues?

That can't happen from a forum post.

You can trigger a test yourself in the My Sky app or through the Sky website.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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