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Discussion topic: Connection
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This message was authored by: lee88lee88
Message posted on 14 Sep 2026 07:24 PM
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Connection
My Internet keeps losing connection
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 15 Sep 2026 05:49 AM
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Re: Connection
@lee88lee88 Check the lights on your hub and use this guide https://www.sky.com/help/articles/hub-lights-explained-power-broadband-hub however note that the online service checker takes upmto an hour to pick up acdropped line. If this continues call Sky to report the issue whether they can getvan engineer outvwill depend onnthe number of line drops each day and how long they having been going on.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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