Connection

[Ahmedhajjaj]

My router suddenly went offline, and it keeps giving me a phone page with a few options for fixing it. It happened yesterday for a few minutes, then came back after I restarted the router and Openreach hub. Today, it happened again, but restarting didn’t fix it!

I’m wondering what the problem is. If you don’t mind looking into it urgently, please.

I’ve tried the service checker, and it says everything looks fine!

[caesarome]

@Ahmedhajjaj 

The service checker looks for outages in your area so try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.