Discussion topic: Connection
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Message posted on 01 Nov 2025 08:25 AM
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Connection
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Message posted on 01 Nov 2025 09:06 AM - last edited: 01 Nov 2025 09:09 AM
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Re: Connection
@LouiseV84_ Have you ever run the diagnostic service, if no fault found the run the second test, after that call sky and heve them test your connection! You need to establish if you have a wi-fi issue that is the signal from the hub, or a broadband Internet issue further down the line possibly. The sky Hub light sequence can display what may be going on!
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
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