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Discussion topic: Connection

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Avatar for Leah66
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This message was authored by: Leah66

Message posted on ‎02 May 2025 08:36 PM

Connection

I am unable to connect my mobile device and use social like Snapchat WhatsApp etc and only have web browser connection 

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎02 May 2025 08:38 PM

Re: Connection

Posted by a Superuser, not a Sky employee. Find out more

@Leah66  Have you just joined Sky or has this just happened out of the blue on Wi-Fi connection?

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This message was authored by: Leah66

Message posted on ‎02 May 2025 08:40 PM

Re: Connection

Well I've just paid my first bill since joint now and sky broadband and this has only started from early hours of the morning about 8am

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Superuser
This message was authored by: Highlinder

Message posted on ‎02 May 2025 08:42 PM

Re: Connection

Posted by a Superuser, not a Sky employee. Find out more

@Leah66  Can you login to your account and go to broadband and talk, scroll down to broadband shield and if it is on the default setting of PG-13 can you change it to 18+ and apply the changes to see if this helps?

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