Discussion topic: Connection

This message was authored by Alex1977 This message was authored by: Alex1977


Need someone to check my connection

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Connection

Posted by a Superuser, not a Sky employee. Find out more

@Alex1977 you can run a check yourself by using the connection test My Sky app which works over a mobile connection. The test will tell you if there is a known issue affecting your line. If the hub is connected it will test the line and if it finds an issue it can offer to book an engineer to check. Otherwise you need to call Sky  who can see details on the connection from their end and if Openreach will attend to sort any problems.


You dont say why you want the line checked but given the recent weather loads of lines have issues.which will sort themselves as things dry out and the automatic systems adapt. If you post your Sky hubs stats with a few details of what is wrong forum members should be able to advise see Find your Sky Broadband router statistics


65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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