Connection

[Leahkendell]

The internet is slow

my sky glass tv isn't turning on 

the app says there's an issue and when I ask it to fix it and it's apparently linked to my broadband the little test run is does to fix it come sup with no problem 

[caesarome]

@Leahkendell 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.