Connection trouble

[Johndean93]

My connection is crashing a lot. The broadband box usually has 3 green lights but a lot of the time the middle box is either orange or out

[Highlinder]

@Johndean93 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.