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Discussion topic: Connection to the broadband

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This message was authored by Woju82 This message was authored by: Woju82

Connection to the broadband

Hi. Today should be my activation day. I have my equipment, openreach put box outside of building. Today should be my sky broadband be live. No one from Sky didn't came. How I can contact with someone? What's going on? Thanks
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Connection to the broadband

Posted by a Superuser, not a Sky employee. Find out more

@Woju82 wrote:

Hi. Today should be my activation day. I have my equipment, openreach put box outside of building.

 


If that's FTTP then you're probably waiting for a fusion-splicing team to be available: unfortunately this can be problematic as trained personnel from both Openreach and Sky are in short supply.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Connection to the broadband

Posted by a Superuser, not a Sky employee. Find out more

@Woju82 

 

What broadband package have you opted for .  Superfast fttc or ultrafast fttp?

 

Has a fibre optic ont been installed

 

262.jpg

 

What time was the engineer due?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Woju82
Topic Author
This message was authored by Woju82 This message was authored by: Woju82

Re: Connection to the broadband

Today engineer feom openreach been here, put a box outside of building and now someone from sky should connect equipment I've got and all should be on live today. That was a deal
This message was authored by WERONIKA15 This message was authored by: WERONIKA15

Re: Connection to the broadband

Hi , whats time someone coming todayto conect my broadband ??. Im waiting since morning and still nobody thurn up !

This message was authored by GD1 This message was authored by: GD1

Re: Connection to the broadband

Posted by a Superuser, not a Sky employee. Find out more

@WERONIKA15  No one on the forum can tell you what time they will arrive as we are all customers here.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Connection to the broadband

Posted by a Superuser, not a Sky employee. Find out more

@Woju82 

 

Unfortunately it's not exactly unknown for personnel to become unavailable, or for their earlier scheduled jobs to take longer than expected.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Woju82
Topic Author
This message was authored by Woju82 This message was authored by: Woju82

Re: Connection to the broadband

After i spoke with sky, rhey change now my activation date for 12th march. Not sure whats happening. Looks like because openreach they have some delays to do them job, they also not contacted with sky on time so now, some how they decided to move my date with a month delay. So I'll stay without broadband in home for all that time because noone takes responsibility for deals been made. Not sure what else I can do. So sad and bad experience for a new sky customer
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Connection to the broadband

Posted by a Superuser, not a Sky employee. Find out more

@Woju82 wrote:
 So I'll stay without broadband in home for all that time because noone takes responsibility for deals been made.

Unfortunately activation dates are never actually guaranteed: that's just not realistic. 

 

You should be in line to receive the delayed activation compensation after the service goes live.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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