Connection to phone line

[RosemaryB1]

The telephone box the sky router is attached to is broken , Wires are hanging out. Box is over 10 years old 

[Chrisee]

@RosemaryB1 you need tonreportvthis to Sky somthey can send an engineer tonget it fixed. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent RosemaryB1 an invite to chat.