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Discussion topic: Connection loss

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This message was authored by: Kevb27845

Connection loss

Why do I keep having messages on my TV and phones saying connection lost or unstable?
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This message was authored by: JimM1

Re: Connection loss

@Kevb27845 Is the message correct and you are having the issue with both or more off the devices!

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This message was authored by: Kevb27845

Re: Connection loss

Yes,  and security cameras always display unstable network 

This message was authored by: JimM1

Re: Connection loss

@Kevb27845 It may be worth running the service checker and diagnostics, then having a look at the devices in the test, if you have a poor/weak wireless wi-fi signal too them it may be able to indicate that too you! As you have now added more devices on the posting then time to look at the wi-fi signal strength around the property!

 

https://www.sky.com/servicechecker

 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

 

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