Connection issues

[Samantharowe]

My internet keeps going off and on all the time has done since Friday it's getting really frustrating now I will reconnect eventually but it's soon f this all the time 

[JimM1]

@Samantharowe Run the diagnostic to checkout what is possibly happening, link is below for you!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).