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		Discussion topic: Connection issues
					
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	This message was authored by: KEZZM84
		
			
					
		
	
				
		
			
					
			
	
		
			
				
					
	
			
		
	
		
			
		
	
	
			
	
	
	 
	
	
	
				
		
			
				
					
						
	
			
	
	
	
	
	
		
	
	
	
	
	
	
	
			
					
				
		
	
	
		
			
		
			
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
			
		
				
		
			
					
		
	
		
	
				
		
			
		
			
					
				
		
			
					
		
	
				
		
			
					
		
	
				
		
	
	
		Message posted on 22 Sep 2025 06:30 PM
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							Connection issues
						
					
					
				
			
		
	
			
	
	
	
	
	
			
				
					
					
						My connection keeps dropping. I have turned the power off and taken in and out cables too.
					
				
			
			
				
			
			
				
			
			
			
			
			
			
		
		
		
	
	
	
					
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	This message was authored by: Chrisee
		
			
					
		
	
				
		
			
					
			
	
		
			
				
					
	
			
		
	
		
			
		
	
	
			
	
	
	 
	
	
	
				
		
			
				
					
						
	
			
	
	
	
	
	
		
	
	
	
	
	
	
	
			
					
				
		
	
	
		
			
		
			
Posted by a Superuser, not a Sky employee. 
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		Message posted on 22 Sep 2025 06:46 PM
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							Re: Connection issues
						
					
					
				
			
		
	
			
	
	
	
	
	
@KEZZM84 Run the service checker in the My Sky app over a mobile connection if your broadband is down as if it has fegistered the fault it can book an engineer. If it hasn't give Sky a call but whether they can get Openreach to check your line will depend on the number of drops.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
			
			
				
			
			
			
			
			
			
		65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
					
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