Discussion topic: Connection issues
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Message posted on 22 Dec 2023 07:28 PM
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Connection issues
Hi
we have recently upgraded to skyfibre broadband and have since suffered with poor connections issues with all our sky Q boxes and phones/tablets.
we're regularly having to reset the connection between the booster and the boxes. The internet seems really poor is anyone else having issues like this?
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All Replies
Message posted on 22 Dec 2023 08:40 PM
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Re: Connection issues
@Craigbell1 When you upgraded to fibre did you have to change your router to do so or did you keep the same router that you had for your internet before?
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Message posted on 22 Dec 2023 08:47 PM
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Re: Connection issues
we received a new one and sent the old one back to them.
Message posted on 25 Dec 2023 07:44 PM
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Re: Connection issues
@Craigbell1 Did you also change the booster you had from the old router to a new booster that goes with the new router?
If you have found this solution helpful please tick this as the answer.
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