Connection issue

[Abru]

We currently moved our sky broadband connection from previous house to the new one, but the connection seems to be not working at all when we checked after the activation date. The broadband is showing red light and when checking the broadband using the band it is showing everything is fine, but there is no connection yet. It's been 15 days without connection from the last day of connection from the previous house.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147