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Discussion topic: Connection issue
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This message was authored by: RebeccaBarrett
Message posted on 25 Oct 2024 11:35 AM
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Connection issue
Connection dropping out on multiple devices sometimes every couple of minutes, other times it is longer in between, has been going on for a few days, we have tried restarting devices and checking our broadband and wifi connection but this is still happening, we cannot video call which I need to do, and when the fire stick is on all connection to everywhere device drops out
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This message was authored by: Highlinder
Posted by a Superuser, not a Sky employee.
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Message posted on 25 Oct 2024 02:01 PM
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Re: Connection issue
@RebeccaBarrett black or white router from Sky?
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This message was authored by: RebeccaBarrett
Message posted on 25 Oct 2024 02:10 PM
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Re: Connection issue
Black router
This message was authored by: Highlinder
Posted by a Superuser, not a Sky employee.
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Message posted on 25 Oct 2024 02:12 PM
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Re: Connection issue
@RebeccaBarrett Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
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This message was authored by: RebeccaBarrett
Message posted on 25 Oct 2024 02:19 PM
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Re: Connection issue

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