Connection issue

[BLTHP]

I'm having issues with connecting to the broadband. 
I logged into my sky account on the 23rd March to do the online help 'fix the issue' 

it hasn't worked and it won't let me book and engineer to come out to fix it. 
this is the second day I'm down broadband.  

[Highlinder]

@BLTHP  Is this the test that you ran in the link below.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[BLTHP]

@Highlinder @I have done that test but when I get to the end and re-test the connection it still says fault but then there's no option to book an engineer? 
I tried to explain this to the chat bot function but got nowhere with that too. 

[Highlinder]

@BLTHP I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @BLTHP an invite to chat.