Connection issue since switching my broadband

[Marina7]

Ever since I switched my contract to a new better one whith a higher speed and parental control, I started having issues with my wifi connection - it dropps a number of times a day, does not download even a simple spreadsheet if I am working on my laptop, and generally very slow. When I run a wifi test it is showing it is good, but at the same time I can not even watch a video or connect to youtube on my TV or laptop. It is very disappointing to say the least and I work from home which adds further issues.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147