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This discussion topic has been answered Discussion topic: Connection has dropped

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This message was authored by: MissingEE

Connection has dropped

Suddenly around after midnight the connection dropped and we don't have access to any WiFi. In the 2 years that I had EE broadband I never had any issues and they provided me with reliable steady broadband. I recall my mother who had sky have issues with her broadband and I thought this wouldn't be an issue since we wet for fibre broadband. 


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This message was authored by: Chrisee Answer

Re: Connection has dropped

Posted by a Superuser, not a Sky employee. Find out more

@MissingEE loss of connection around midnight is usually down to maintenace as explained here https://helpforum.sky.com/t5/Broadband/Important-Information-Scheduled-Broadband-Maintenance/td-p/51...

 

That work affects all ISPs including EE using the section Openreach network being worked on. All broadbsnd connections without exception occasionally need maintenance.which is done overnight.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: SwankyOrc

Re: Connection has dropped

Yes us too in London - just another example of shocking Sky service since the take over. No warning nothing - we need it to work until 3am. 
Tests say everything is fine - complete scam. 

This message was authored by: Chrisee Answer

Re: Connection has dropped

Posted by a Superuser, not a Sky employee. Find out more

@MissingEE loss of connection around midnight is usually down to maintenace as explained here https://helpforum.sky.com/t5/Broadband/Important-Information-Scheduled-Broadband-Maintenance/td-p/51...

 

That work affects all ISPs including EE using the section Openreach network being worked on. All broadbsnd connections without exception occasionally need maintenance.which is done overnight.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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