Discussion topic: Connection had dropped

Reply

This message was authored by Rachel69

Reply

All Replies

This message was authored by Claire1789

I've got the same issue, I'm stoke on trent

This message was authored by Highlinder

@Rachel69 & @Claire1789 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by Rachel69

Hi I have found out through SKY customer service that my area Internet is down for the day

This message was authored by Highlinder

@Rachel69 Glad to see that you found out it was not just you.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

Start a new discussion

On average, new discussions are replied to by our users within 4 hours