Connection had dropped

[Rachel69]

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[Claire1789]

I've got the same issue, I'm stoke on trent 

[Highlinder]

@Rachel69  & @Claire1789  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Rachel69]

Hi I have found out through SKY customer service that my area Internet is down for the day

[Highlinder]

@Rachel69  Glad to see that you found out it was not just you.