Connection drops every hour

[HA7]

Connection keeps dropping a few times in an hour and we have to re connect everytime. We tried resetting but nothing works.

[Greenfingers001]

Hi there @HA7 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @HA7 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[phil1uk]

sorry to post this mine is still dropping too has been for the last 3 days, the last two days ive barely accessed the internet as it only connects for about 1 minute, i didnt want to make another post. I have turned of my router as all its doing is generating webpage after webpage on my pc. I am now using my mobile to do this but this is well below my download speed. I have replied to comments in my original post but ive only had one response. whats going on ?